Contact Us

Have a question about your order, need help with a return, or just want to know more about our products? We're here for you — and we actually respond.

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT/BST)

Email: info@theatelierlondon.uk

Phone: +44 7450 616946

Average response time: within 12–24 hours on business days.

How can we help?

Order Status

Need a tracking update? Send us your order number and we'll check immediately.

Returns & Exchanges

Something not right? We'll sort it out.

Product Questions

Sizing, materials, fit advice — ask away.

General Enquiries

Anything else, we're listening.

Quick tip

If you're contacting us about an existing order, include your order number in your message so we can help you faster.

Business Information

The Atelier London is owned and operated by SOLVIRO LIMITED, a limited liability company registered in Hong Kong.

Business Address: Unit 903A, 9th Floor, Cameron Commcentre, 458–468 Hennessy Road, Causeway Bay, Hong Kong

Logistics Centre / Dispatch

44A Floral St, London WC2E 9DA, United Kingdom